Frequently asked questions
If you are having trouble booking online, or if you do not see a time that works for you, you can always give us a call or text at 850-974-4836, email us at justicemckinneylmt@gmail.com or reach out via social media. We try our best to accommodate all appointment requests and are happy to book your time on our table directly.
Once your appointment is booked, you will be emailed a health intake form. All of our intake forms are digital and must be filled out online prior to your appointment time. The form covers any recent injuries, surgeries, health conditions, areas of experienced pain/tension, medications you are currently taking, and includes a waiver to sign at the end. This information is confidential and will only be seen by your massage therapist to ensure there are no contraindications for your massage treatment.
Every massage session with us is customized to meet your unique goals, needs, and preferences. We recommend dressing in comfortable clothing to your appointment, hydrating before and after your massage, and always communicating with your massage therapist to ensure the best experience. It's normal to feel relaxed, spacey, or slightly lightheaded after a massage. Staying hydrated, resting, and engaging in nourishing activities for the rest of your day is encouraged for optimal massage benefits.
We factor gratuity into our service price and are dedicated to adjusting our rates as needed. For this reason, tipping is entirely optional. If you wish to express appreciation in this way, we will graciously accept. However, we want to emphasize that there is never any obligation or expectation to tip during your experience with us. We never ask or expect tips.
We require 24 hours' notice to avoid our late-cancellation fee, which is the full price of your scheduled service. Unforeseen events such as car problems, business meetings, and children’s illnesses are valid reasons to cancel a massage appointment. However, we ask that you call if you cannot keep your appointment. Our cancellation policy is in place to protect our time and income. Less than 24 hours' notice can make it difficult to fill last-minute slots on our schedule. You can notify us about your reschedule by calling, texting, or rescheduling your appointment online through your massage book account. Failure to give 24 hours' notice will result in a charge to your card on file or using the credit you have for the appointment (member credit or gift certificate). If you do not have a card on file, we will send you an invoice that you must pay before scheduling another appointment.
We are located inside Sola Salons at 50 Mountain Rd, Glen Burnie MD 21060 (Suite 11.)
When you arrive, park wherever is convenient for you. The doors of Sola Salons remained locked for safety. When you arrive at the door, if I am not present, you may call or text to be let in. (850-074-4836.) If another service provider lets you in, please be seated in the waiting area near the door.